Need Help with the Legal Genie™?
Forms not printing?
To use Legal Genie™ you need to have Adobe Reader installed on your computer. Adobe Reader is a free program and you can download it and install it in a few minutes. Click here to download Adobe Reader.
How We Can Help
Note: We cannot help you with legal advice. We can provide software assistance for things like:
- Questions about how to use Legal Genie™
- What module is used in your case
- How to get a lost password
FAQ
Click here to see answers to frequently asked questions (FAQ). Many common questions are answered on our FAQ page. You can also use Chat help or Email help for further assistance.
Chat (Coming soon!)
Chat is usually available Monday through Friday 9:00 a.m to 5:00 p.m. PST, except during lunch. Click here to open a window and Chat with a member of the Legal Genie™ software support team.
Click here to download Flash Player to make the chat work.
Warning: We have found that the chat software works best with Internet Explorer. Firefox and Netscape users may have reduced functionality.
Click here to send us an email or email us at:
ajtavares@icanefile.org
When you send an email please give us detailed information to help us understand your question. Include your full name, the state you're filing in, your Legal Genie™ password, and a detailed description of the question. To resolve your question, we may be required to access your personal information.
We usually respond to email within a couple of hours Monday through Friday 9 a.m. to 5 p.m. PST
Telephone
We do not provide telephone help. Please check the FAQ screen for your question and then use Chat help or Email help if you need further assistance.
You may qualify for free legal assistance if you reside in Orange County. Please call (714) 571-5200 for Legal Aid Society's legal hotline.